Terms of Service

Welcome to Silk & Fire – Luxury Hand Poured Candles. The terms “we”, “us” and “our” refer to Silk & Fire. Our website silkandfire.co.uk is operated by TurnR Ltd, registered in England & Wales (Company Number 13855020, VAT GB431893778), with registered office at 88 Havelock Road, London SW19 8HB, United Kingdom.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any Services.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or residence. You may not use our products for any unlawful or unauthorised purpose. A breach of any Terms may result in termination of your access to our Services.

2. General Conditions

We reserve the right to refuse Service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

3. Products and Services

All descriptions of products are subject to change without notice. We have made every effort to display our products as accurately as possible, but we do not guarantee that your device’s display of colours or details will be accurate. We reserve the right to limit sales of our products to any person, region or jurisdiction.

4. Prices and Billing

All prices are listed in GBP and include VAT where applicable. Prices may change without notice. You agree to provide current, complete and accurate purchase and account information. For more details, please see our Refund Policy.

5. Shipping and Delivery

Delivery estimates are provided on our Shipping Policy page. We are not responsible for delays caused by carriers, customs processing, or events outside our control. Title and risk of loss passes to you once the order is handed to the carrier.

6. Intellectual Property

All content on silkandfire.co.uk, including text, images, graphics, logos and product designs, is the property of Silk & Fire or its licensors and protected by applicable intellectual property laws. You may not copy, reproduce or exploit any content without our written permission.

7. Third-Party Links and Tools

We may provide access to third-party tools and links which we do not control. We are not responsible for any third-party content, websites, products or services. Use of these is entirely at your own risk.

8. Errors, Inaccuracies and Omissions

Occasionally, our site or Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions or availability. We reserve the right to correct any errors and update information without prior notice.

9. Prohibited Uses

You are prohibited from using our Services or site: (a) for unlawful purposes; (b) to solicit others to perform unlawful acts; (c) to infringe upon intellectual property rights; (d) to harass, abuse or harm others; (e) to submit false or misleading information; (f) to upload malicious code; or (g) to interfere with security features. We reserve the right to terminate your use if you violate these Terms.

10. Disclaimer of Warranties

Our Services and all products are provided “as is” and “as available” without any warranty. We do not guarantee that use of our Services will be uninterrupted, timely, secure or error-free.

11. Limitation of Liability

To the fullest extent permitted by law, Silk & Fire and TurnR Ltd shall not be liable for any indirect, incidental or consequential damages arising from your use of our Services or products.

12. Indemnification

You agree to indemnify and hold harmless Silk & Fire, TurnR Ltd, and our affiliates from any claim or demand made by a third party arising out of your breach of these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England & Wales. You agree to submit to the exclusive jurisdiction of the courts of England & Wales.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time by posting updates to our website. Your continued use of our Services after changes are posted constitutes acceptance of those changes.

15. Contact Information

Questions about these Terms should be sent to:

Silk & Fire – Luxury Hand Poured Candles
Operated by TurnR Ltd (Company No. 13855020)
VAT Number: GB431893778
88 Havelock Road, London SW19 8HB, United Kingdom
Phone: +44 7403 072842
Email: liz@silkandfire.co.uk