Silk & Fire – Shipping Policy

Last updated: 07.10.2025

Processing Times

• All orders are hand packed with care and dispatched within 1–2 working days of purchase.

• Orders placed on weekends or public holidays will be processed on the next working day.

UK Delivery

• Standard Delivery (Royal Mail 2nd Class / Courier): 2–4 working days, £3.95

• Express Delivery (Royal Mail 1st Class / Courier): 1–2 working days, £5.95

• Free UK Delivery: on all orders over £30 (automatically applied at checkout).

International Delivery

• We currently ship to selected countries in Europe and worldwide.

• Delivery times vary depending on location (typically 5–10 working days).

• International shipping charges are calculated at checkout.

• Customers are responsible for any customs duties or import taxes that may apply.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).

Delivery Issues

If your order has not arrived within the estimated timeframe:

1. Please check your tracking link.

2. Confirm your delivery address is correct.

3. Contact us at liz@silkandfire.co.uk with your order number.

Returns & Refunds

For details on returns, please see our Refund Policy.